Tag Archives: workplace culture

How to Intervene When a Manager Is Gaslighting Their Employees

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From today’s Harvard Business Review:

“We missed you at the leadership team meeting,” our executive vice president messaged me. “Your manager shared an excellent proposal. He said you weren’t available to present. Look forward to connecting soon.”

In our last one-on-one meeting, my manager had enthusiastically said that I, of course, should present the proposal I had labored over for weeks. I double-checked my inbox and texts for my requests to have that meeting invite sent to me. He had never responded. He went on to present the proposal without me.

Excluding me from meetings, keeping me off the list for company leadership programs, and telling me I was on track for a promotion — all while speaking negatively about my performance to his peers and senior leadership — were all red flags in my relationship with this manager. The gaslighting continued and intensified until the day I finally resigned.

Gaslighting is a form of psychological abuse where an individual tries to gain power and control over you. They will lie to you and intentionally set you up to fail. They will say and do things and later deny they ever happened. They will undermine you, manipulate you, and convince you that you are the problem. As in my case, at work, the “they” is often a manager who will abuse their position of power to gaslight their employees.

Organizations of all sizes are racing to develop their leaders, spending over $370 billion a year globally on leadership training. Yet research shows that almost 30% of bosses are toxic. Leadership training is only part of the solution — we need leaders to act and hold the managers who report to them accountable when they see gaslighting in action. Here are five things leaders can do when they suspect their managers are gaslighting employees.

Read the complete story here.

A proposed California law, AB 257, could transform fast-food work for the better

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From today’s Fortune Magazine:

A new policy strategy emerging in California holds the potential to transform fast-food work from some of the lowest-paying jobs in the state into good jobs, with solid wages, benefits, and a voice at work. Workers, employers, and policymakers in the state and around the country should pay close attention to this model, because setting and enforcing high standards in the fast-food industry is notoriously challenging—due to the industry’s franchising model, its numerous small employers with little ability to profitably raise standards, and its largely non-union workforce.

LOS ANGELES, CALIFORNIA - APRIL 16: Flags are flown at a car caravan and rally of fast food workers and supporters for passage of AB 257, a fast-food worker health and safety bill, on April 16, 2021 in the Boyle Heights neighborhood of Los Angeles, California. The rally was held outside of a McDonald’s location where a worker lodged public health complaints and a wage theft complaint. Some fast food workers are on strike in Los Angeles County today in support of the bill. (Photo by Mario Tama/Getty Images)

Fast food workers earn some of the lowest wages in California—$13.27 an hour, according to the Bureau of Labor Statistics—with only farm workers earning less in the state. Benefits are also meager: Researchers have estimated that just 13% of fast-food workers receive health benefits through their employer. A 2021 study found that more than two-thirds of the families of fast-food workers in California were enrolled in at least one public-safety net program, such as the Supplemental Nutrition Assistance Program (SNAP) or Medicaid, at a public cost of $4 billion a year.

Compounding these problems is that nearly 9 in 10 fast food-workers, say they are subject to illegal working conditions—refused overtime pay, forced to do off-the-clock work, denied breaks, or placed in unsafe situations.

At the heart of the strategy to improve conditions for fast food workers in California is a “sectoral council,” which would bring together representatives of workers, employers, and public-sector regulators to make recommendations regarding minimum compensation, safety, scheduling stability, and training standards for the industry.  A hearing on the FAST Recovery Act—a bill that would establish the sectoral council—was held on April 22, and some think the bill could pass this year.

Sectoral councils and similar bodies have succeeded in helping raise working standards in a number of industries and regions. The state of New York used a wage board to bring together representatives of workers, employers, and the public to raise wages for fast-food workers;  the city of Seattle Domestic Workers Standards Board provides a forum for domestic workers, employers, private households, worker organizations, and the public to improve conditions for that sector; and a number of countries, including Australia and Britain, have used similar bodies in labor relations.

A fast-food sectoral council could form the backbone of fundamental change in the industry: It could not only raise standards for workers but also provide a way for workers as well employers—both franchisees and franchisors—to have a strong voice on the standards in their industry, while helping ensure standards are actually implemented and complied with.  These features are critical, because the structure of the fast-food industry makes it difficult to improve working conditions with traditional measures that have succeeded in other industries, such as actions by high-road employers that want to provide good compensation, the push of collective bargaining, or stand-alone legislated standards.

Read the complete article here.

Op-Ed: The Work-From-Home Employee Bill of Rights Outlined in Seven Articles

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From today’s ComputerWorld Online:

Remote work became the new normal quickly as COVID-19 pandemic lockdowns came into force in spring 2020, and it’s clear that after the pandemic recedes, remote work will remain the norm for many employees — as much as half the deskbound “white collar” workforce, various research firms estimate. As a result of the sudden lockdowns, many employees had to create makeshift workspaces, buy or repurpose personal equipment, and figure out how to use new software and services to be able to keep doing their jobs.

The Preamble to the U.S. Constitution overlays a photo of a woman working remotely by laptop.

Users and IT departments alike made Herculean efforts to adapt quickly and ensure business continuity, and the result was an improvement in productivity despite the pandemic. But now the pandemic has become a longer-term phenomenon, and remote work will become more commonplace, even desirable as a way to save on office expenses and commute time, even after the pandemic subsides.

So now it’s time for companies and employees alike to formalize remote work standards and policies. And it’s time for employees to advocate for themselves, so they don’t bear a disproportionate burden in enabling the new remote work reality. This employee bill of rights is meant to help them do just that.

Article 1: The employer provides clear rules and standards for remote work.

Many employees want to continue to work from home at least some of the time, according to multiple surveys conducted across the globe by Adecco, Boston Consulting Group, Gallup, IBM, PwC, Engagerocket, and others.

It’s therefore critical that businesses have a clear policy around who must work at home, who may work at home, and who may only work in an office or other company facility — as well as any requirements around how often the use of office space is required or allowed.

Typically, these standards will be based on the employee’s role. But there does need to be flexibility — spelled out in the policy — to handle people who have extenuating circumstances. For example, some employees may need to work at an office even if they theoretically could work at home (such as people in crowded households or with poor broadband access), and some may need to work at home even if they theoretically could work in an office (such as to monitor or care for relatives throughout the day).

Read the complete article here.

Mark Zuckerberg Wants To Silence Facebook’s Employees

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From today’s Vice News:

Mark Zuckerberg loves free speech, just not when it comes to his own employees.

The Facebook CEO has repeatedly cited free speech as the reason he continued to allow President Donald Trump to openly lie and incite violence on his platform. It is the reason he says he won’t delete coronavirus anti-vaxx content even if it threatens the health of users. It’s why right-wing disinformation continues to dominate the newsfeed. 

But when his own employees speak up about these issues and other social causes, like Black Lives Matter, Zuckerberg’s belief in free speech appears to have reached its limit. 

On Thursday, Zuckerberg told staff that from now on discussions about “divisive” topics would no longer be allowed to be posted just anywhere on the company’s own internal version of Facebook, known as Workplace.

From now on, discussions about political and social issues would only be allowed to take place in specific areas of Workplace, so that all employees don’t have to confront such issues at work if they don’t want to, according to numerous media reports. And, these discussions will be strictly monitored and moderated. 

The exact details of how the new rules will work are still being hammered out. But Zuckerberg was keen to downplay the censorious aspect of the new rules, telling staff that Facebook plans to “explore ways to preserve our culture of openness and debate around” its work, a company spokesman told the Wall Street Journal.

Facebook did not immediately respond to a request for comment about the rule changes and why they were being implemented now.

Read the complete article here.

I got COVID-19 working at Ralphs. We need a voice in workplace safety

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From today’s Los Angeles Times:

After spending seven weeks isolated in my bedroom sick with COVID-19, I stood in front of the Ralphs grocery store where I work, bracing to return. It took me about five minutes to make the decision to cross the threshold and go back to work. I wasn’t sure I could do it.

For 20 years I have been a Ralphs employee, working at different stores throughout Los Angeles. I work the night shift, cleaning, stocking and preparing the store for the next day. I believe I caught COVID-19 at work.

In the days before I got sick, the store was exceptionally crowded. I remember it clearly because it was packed as customers stocked up for the Jewish holiday the next day. My husband is Jewish and we observe all the holidays. That day I started to feel sick. I went home early and slept all day until my youngest daughter woke me at 7 p.m., nine hours after I usually wake up after a night of work. I couldn’t breathe. I was hot. My husband rushed me to the ER. I took a coronavirus test. It was positive…

In Los Angeles, masks have been required since April. But it’s not just the policies that matter. Kroger, which owns both Ralphs and Food 4 Less, has policies to encourage distancing and limit the number of customers in the store. But these policies are unevenly enforced. I have seen carts that are not always sanitized. I have seen check stands go uncleaned. The stores are often crowded. Customers wear masks as “chin straps” all the time.

If customers aren’t wearing masks, managers are supposed to approach them. But managers aren’t always there late at night, leaving workers like me sometimes vulnerable. When a Ralphs coworker and friend, who is a manager, asked two male customers to wear masks, one attacked her with a shopping cart and drew blood. After she defended herself, Kroger suspended her.

More than 1,175 members of my union, the United Food and Commercial Workers Local 770, have had confirmed cases of COVID-19. Four have died. Just last week two more workers at my store got infected. From where I stand, Kroger, the largest grocery store chain in the U.S., needs to do more to enforce safety measures.

Read the complete article here.

When Your Employer Doesn’t Respect Your Family Commitments

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From today’s Harvard Business Review:

When trying to balance your work and family commitments, it helps to have a boss who is understanding and supportive: someone who doesn’t raise an eyebrow when you sign off early to attend a school event or take a personal day to accompany an aging parent to a doctor’s appointment.

But what if your manager isn’t sympathetic to your familial responsibilities? Or worse, your boss is outright dismissive or is even hostile toward your obligations? This is particularly challenging during the pandemic when many people’s work and home lives have collided. How should you handle a boss who refuses to acknowledge the other demands on your time? How can you find room for flexibility? What should you say about your family commitments? And who should you turn to for moral and professional support?

Too many working parents and other employees with extensive caregiving responsibilities have stories of a manager who gives them an assignment at 4 pm and asks for it the next morning, or a boss who makes disparaging comments about another working parent who doesn’t seem loyal to the company. “There are some managers who are unsympathetic to the challenges their employees face at home and some who intentionally turn a blind eye,” says Avni Patel Thompson, the founder and CEO of Modern Village, a company that provides technology solutions for parents. “Other managers may have positive intent but lack empathy or ideas on how to [support their employees].”

When you work for a manager who doesn’t recognize your family obligations, your strategy must be multifaceted, says Ella F. Washington, professor at Georgetown University’s McDonough School of Business and a consultant and coach at Ellavate Solutions. You need to figure out how to productively navigate the situation with your boss, while also collaborating with your colleagues and family to create a schedule and “set boundaries” that work for everyone. The goal is to “try to get your boss to meet you halfway,” she says. Here are some ideas.

First things first, “know your rights” and understand what you’re entitled to in terms of paid leave and care options, says Thompson. Do some research into your company’s policies and whether there are alternative work arrangements on offer. Long before the pandemic hit, an increasing number of organizations instituted flexible work plans for employees, and many states have flex-work policies in place for their government workers.

Find out, too, if your situation qualifies you for the federal Families First Coronavirus Response Act. The law requires some employers to provide paid leave to workers who must care for someone subject to quarantine or a child whose day care or school is closed. Washington recommends talking to your company’s HR person, if you have one, to learn what options and accommodations are available to you. “Knowledge is power,” she says.

Read the complete article here.

Employer-Based Health Care, Meet Massive Unemployment from Pandemic

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From today’s New York Times:

In the early months of 2020, Americans were engaged in the perennial election-year debate over how best to reform the nation’s health care system. As usual, the electorate was torn and confused. Polling indicated that a small majority of likely voters favored a new universal system that would cover everyone. But that support evaporated when it was made clear that any such overhaul would involve abolishing the private insurance market. At the time, nearly 160 million Americans received their health benefits through an employer, and the vast majority of them liked that coverage just fine — maybe not enough to sing about it, but enough to be wary of a potential replacement.

Then came the pandemic of the century. And the highest level of unemployment since the Great Recession. And the most concentrated wave of job loss in the nation’s history — more than 40 million Americans filed new unemployment claims between mid-March and late May. It will take time to ascertain the full impact of those losses on the nation’s health insurance rate, but an early survey from the Commonwealth Fund is not encouraging: 41 percent of those who lost a job (or whose spouse lost a job) because of the pandemic relied on that job for health insurance; 20 percent of those people have not managed to secure alternative coverage.

Nothing illuminates the problems with an employer-based health care system quite like massive unemployment in the middle of a highly contagious and potentially deadly disease outbreak. For one thing, uninsured people are less likely to seek medical care, making this coronavirus that much more difficult to contain. Also, people with chronic or immune-compromising medical conditions are particularly susceptible to this new contagion — which means the people most in need of employer-sponsored health benefits are the same ones who can least afford to return to work at the moment.

“The pandemic has amplified all the vulnerabilities in our health care system,” says Drew Altman, president of the nonpartisan Kaiser Family Foundation, including “the uninsured, racial disparities, the crisis of unmanaged chronic conditions and the general lack of national planning.”

As dire as the crisis is, though, it’s also an opportunity to look at health care reform with fresh eyes — and to maybe, finally, rebuild the nation’s health care system in a way that works for all Americans, not just the wealthy and the well employed.

The first step will be acknowledging the problems of our current system. If American health care were its own country, it would be the fourth largest in the world by gross domestic product. The nation spends an average of $3.5 trillion per year on health care — more than Japan, Germany, France, China, the United Kingdom, Italy, Canada, Brazil, Spain and Australia combined — and still loses more people to preventable and treatable medical conditions than any of those countries do.

In other words, America has created the most expensive, least effective health care system in the modern world, and the most vulnerable Americans have been paying for that failure with their lives since long before the coronavirus came to town.

Read the complete article here.

How the Coronavirus Could Create a New Working Class

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From today’s Atlantic Online:

Late last month, a photo circulated of delivery drivers crowding around Carbone, a Michelin-starred Greenwich Village restaurant, waiting to pick up $32 rigatoni and bring it to people who were safely ensconced in their apartment. A police officer, attempting to spread out the crowd, reportedly said, “I know you guys are just out here trying to make money. I personally don’t give a shit!” The poor got socially close, it seems, so that the rich could socially distance.

The past few weeks have exposed just how much a person’s risk of infection hinges on class. Though people of all incomes are at risk of being laid off, those who can work from home are at least less likely to get sick. The low-income workers who do still have jobs, meanwhile, are likely to be stuck in close quarters with other humans. For example, grocery-store clerks face some of the greatest exposure to the coronavirus, aside from health-care workers. “Essential” businesses—grocery stores, pharmacies—are about the only places Americans are still permitted to go, and their cashiers stand less than an arm’s length from hundreds of people a day.

My inboxes have filled up with outcries from workers at big-box retailers, grocery stores, and shipping giants who say their companies are not protecting them. They say people are being sent into work despite having been in contact with people infected with the virus. They say the company promised to pay for their quarantine leave, but the payment has been delayed for weeks and they are running out of money. Or the company denied their medical leave because they don’t have proof of a nearly impossible-to-get COVID-19 test. Or the company doesn’t offer paid medical leave at all, and they’re wondering how they’ll pay for gas once they recover from the disease.

Masks are in short supply nationwide, and some managers have resisted allowing workers to wear them, fearing it will disrupt the appearance of normalcy. Some companies have rolled out “hazard pay” for employees, but in many cases it amounts to about $2 more an hour. The Amazon employees I’ve spoken with largely work fewer than 30 hours a week, and the company does not provide them with health insurance. One Walmart employee used up all his attendance “points” while sick with the virus, and was fired upon his return to work. (Walmart did not comment on his situation for my story.) At least 41 grocery-store workers have already died from the virus. “I make $14.60 an hour and don’t qualify for health care yet,” one grocery-store employee in New Mexico wrote to me. “I am freaked out.”

Meanwhile, many white-collar workers have no “points” system. Many such jobs offer as much paid time off as an employee and her manager agree to—a concept far beyond even the most generous policies at grocery stores. Many PR specialists, programmers, and other white-collar workers are doing their exact same job, except from the comfort of their home. Some are at risk of being laid off. But for the most part, they are not putting their lives in danger, except by choice.

Read the complete article here.

Could the Pandemic Wind Up Fixing What’s Broken About Work in America?

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From today’s New York Times:

Crises like pandemics, economic collapses and world wars have, at times throughout history, ended up reordering societies — shrinking the gap between the rich and the poor, or empowering the working class. The Black Death helped end feudalism. The Great Depression helped lead to the New Deal. Never has extreme economic inequality shrunk in a meaningful way, says the Stanford historian Walter Scheidel, without a major crisis.

The coronavirus pandemic, as of now, is not on the order of the plague, but it’s hitting the United States during a period of agitation about worsening inequality and waning power for workers. Already, it has made stark how precarious life is for many American workers, causing some to revolt. How employers and policymakers respond could improve work in the United States for the long term — or make the existing problems worse.

“Pandemics as a social shock do give workers more leverage to demand things,” said Patrick Wyman, a historian and host of the Tides of History podcast. “Crises like these reveal what is already broken or in the process of breaking.”

“They are attacks on a particular socioeconomic way of organizing your society,” he said. “The question is whether your institutions can make collective things happen.”

The United States is distinctive among rich countries in its lack of worker protections like nationwide paid sick leave, paid family leave and universal health insurance, and in its minimal labor union membership. For both high and low earners, many employers expect workers to be on call around the clock. Companies are typically beholden to shareholders first, above employees, customers and communities.

But the coronavirus pandemic has shown the flaw in that logic: Worker well-being is the foundation for everything else.

Read the complete article .

Op-Ed: Is the Coronavirus Shaping the Future of How We Work?

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From today’s New York Times:

Both the irony and the symbolism were evident as members of the California Future of Work Commission gathered in a virtual meeting, hastily rescheduled in the midst of an unfolding crisis.

The pandemic, and the recession all but certain to follow, threaten to pre-empt and overwhelm efforts to shape the future of work, and thus the future of California — how to create good jobs, reduce poverty and redefine relationships and structures to narrow the enormous income inequality that overshadows the state’s wealth and success.

Thus the recent meeting became not only an experiment for doing business in a post-coronavirus world but also a conversation laden with doubts, fears and aspirations about how the future may evolve.

The coronavirus will have a silver lining if it serves as the impetus for constructive upheaval, in the way that the sudden forced reliance on telecommunication is already having an impact.

“We are conducting a natural experiment,” said Peter Schwartz, a futurist and member of the commission. “One we would prefer not to have conducted. But we’re going to learn the hard way, rather quickly and by necessity, everything that can be done remotely. … We’re not going back to zero afterward. What do we learn out of all this in terms of how our society can change?”

World War II, the last international crisis that upended life in California, transformed the state into a military center and ushered in decades of growth that reshaped the Golden State. There is already a sense that in a different way, the coronavirus may create an inflection point of comparable significance. For better or worse, whenever the epidemic subsides, there will be no going back.

Read the complete article here.