From NYT September 7 by Rachel Swarns:
By now, the hardships endured by retail workers at clothing stores across New York City are achingly familiar: the frantic scramble to get assigned enough hours to earn a living on painfully low wages; the ever-changing, on-call schedules that upend child care arrangements, college schedules and desperate efforts to find second jobs.
Workers and government officials around the country are increasingly pushing for change. But for an example of more humane workplaces, there is no need to jet to Sweden or Denmark or Mars. We need look no farther than Midtown Manhattan, no farther than Herald Square.
Ladies and gentlemen, step right onto the escalators and glide on up to the sixth floor. Allow me to introduce you to Debra Ryan, a sales associate in the Macy’s bedding department.
For more than two decades, Ms. Ryan has guided shoppers in the hunt for bedroom décor, helping them choose between medium-weight and lightweight comforters, goose-down and synthetic pillows, and sheets and blankets in a kaleidoscope of colors.
But here is what’s truly remarkable, given the current environment in retail: Ms. Ryan knows her schedule three weeks in advance. She works full time and her hours are guaranteed. She has never been sent home without pay because the weather was bad or too few customers showed up for a Labor Day sale on 300-thread-count sheets.
This is no fantasy. This is real life, in the heart of New York.
“I’m able to pay my rent, thank God, and go on vacation, at least once a year,” Ms. Ryan said. “There’s a sense of security.”
So what makes this Macy’s store so different? Its employees are represented by a union, which has insisted on stability in scheduling for its members. (Union workers enjoy similar scheduling arrangements at the Bloomingdale’s, H&M and Modell’s Sporting Goods stores in Manhattan.)
Now, I know the term “union” is a dirty word in some circles, even in this city, where labor still has considerable clout and has catapulted many workers into the middle class. But no one can deny that these union workers savor something that is all too rare in the retail industry right now: guaranteed minimum hours — for part-time and full-time employees — and predictable schedules.
This is no accident.